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Call Center Associate Manager
GiveDirectlyMaputo, Mozambique
Maputo, Mozambique
Today
Routes to impact
Direct high impact on an important cause
Description
Support daily call center operations to ensure high-quality recipient service and strong team performance.
- Supervise, coach, and evaluate call center agents against operational KPIs.
- Handle escalated recipient issues and provide frontline operational support.
- Coordinate schedules, reporting, training, and performance improvement processes.
- Strengthen team effectiveness through coaching, feedback, and process improvements.tners
- Communicate findings to diverse audiences
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