Global health & development
Full-time
Routes to impact
Direct high impact on an important cause
Description
Lead the Magarini call center team, owning outbound follow-up performance, call quality, case escalations, and in-person field visit decisions.
- Run weekly 1:1s, team huddles, coaching, and performance improvement plans for agents
- Review calls and field visits, score quality, and deliver targeted feedback and refresher training
- Handle escalated recipient cases and decide when in-person follow-up is needed
- Manage rosters, attendance, reporting, and trackers across Salesforce, Call Center Studio, and Tableau
- Fixed Term Contract
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